Last Updated: December 12, 2024

1. Introduction

Welcome to SupportDesk ("we," "our," or "us"). We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Subscribe to our newsletter
Fill out a form
Participate in surveys or contests
Send us feedback or inquiries
Use our helpdesk or customer support services

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns. This information may include:

IP address
Browser type and version
Operating system
Device information
Pages visited and time spent on those pages
Referral sources
Feature usage and interaction data

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. They help us improve your experience by remembering your preferences and analyzing how you use our services.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

Providing, maintaining, and improving our services
Processing transactions and managing your account
Responding to your inquiries and providing customer support
Sending you technical notices, updates, and administrative messages
Sending marketing communications and promotional materials
Monitoring and analyzing usage patterns and trends
Detecting, preventing, and addressing technical issues or fraudulent activities
Complying with legal obligations

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

With service providers who perform services on our behalf
With business partners with whom we jointly offer products or services
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of our users or others
In connection with a business transaction such as a merger, acquisition, or sale of assets
With your consent or at your direction

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Accessing, correcting, or deleting your personal information
Restricting or objecting to our use of your personal information
Receiving a copy of your personal information in a structured, machine-readable format
Withdrawing consent where our processing is based on your consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: help@supportdesk.center