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Terms of Service

Last Updated: December 12, 2024

1. Introduction

Welcome to SupportDesk. These Terms of Service ("Terms") govern your access to and use of our website, products, and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not access or use our Services.

2. Definitions

Throughout these Terms, the following definitions apply:

  • "SupportDesk," "we," "us," or "our" refers to SupportDesk and its affiliates.
  • "User," "you," or "your" refers to any individual or entity that accesses or uses our Services.
  • "Content" refers to any information, data, text, software, graphics, messages, or other materials that are posted, uploaded, or otherwise made available through our Services.
  • "Account" refers to your registered account with SupportDesk that allows you to access and use our Services.

3. Account Registration and Security

To access certain features of our Services, you may need to create an account. When you register for an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access to or use of your account
  • Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate your account if we suspect any unauthorized access or if you violate these Terms.

4. Use of Services

4.1 License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for your internal business purposes.

4.2 Restrictions

You agree not to:

  • Use our Services in any way that violates any applicable law or regulation
  • Use our Services to transmit any material that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  • Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity
  • Interfere with or disrupt the operation of our Services or servers or networks connected to our Services
  • Attempt to gain unauthorized access to any portion of our Services or any other systems or networks connected to our Services
  • Use any robot, spider, or other automated device to access our Services
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services without our express written permission

5. User Content

5.1 Ownership

You retain ownership of any content you submit, post, or display on or through our Services ("User Content"). By submitting, posting, or displaying User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, modify, publish, and distribute such User Content for the purpose of providing and improving our Services.

5.2 Responsibility

You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that:

  • You own or have the necessary rights to use and authorize us to use your User Content
  • Your User Content does not violate the rights of any third party, including intellectual property rights and privacy rights
  • Your User Content complies with these Terms and all applicable laws and regulations

5.3 Monitoring and Removal

We do not monitor or control User Content and are not responsible for its accuracy, completeness, or legality. However, we reserve the right to review, screen, and remove any User Content that we consider to be in violation of these Terms or otherwise harmful, objectionable, or inaccurate, without prior notice.

6. Intellectual Property Rights

6.1 Our Intellectual Property

Our Services and their contents, features, and functionality, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the design, selection, and arrangement thereof, are owned by SupportDesk, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.2 Feedback

If you provide us with any feedback, suggestions, or ideas regarding our Services ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, disclose, distribute, and exploit such Feedback without restriction or compensation to you.

7. Third-Party Services and Links

Our Services may contain links to third-party websites or services that are not owned or controlled by SupportDesk. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that SupportDesk shall not be responsible or liable for any damage or loss caused by your use of any such third-party websites or services.

8. Disclaimer of Warranties

Your use of our services is at your sole risk. Our services are provided on an "as is" and "as available" basis, WITHOUT WARRANTIES OF ANY KIND, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

While we strive to provide reliable services, SupportDesk cannot guarantee that: (a) our services will be uninterrupted or available at all times; (b) all errors or defects will be corrected immediately; (c) our services are completely free from potential security vulnerabilities; or (d) the services will fully meet every individual user's specific requirements; (e) We are AI based company so AI may mistakes and we are not responsible for the mistakes it makes. We continuously work to improve and secure our platform, but some limitations may apply.

9. Limitation of Liability

In no event shall SupportDesk, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use our Services; (b) any conduct or content of any third party on our Services; (c) any content obtained from our Services; and (d) unauthorized access, use, or alteration of your transmissions or content, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

10. Indemnification

You agree to defend, indemnify, and hold harmless SupportDesk and its licensees, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Services.

11. Termination

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use our Services will immediately cease.

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last Updated" date at the top of these Terms. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.